FAQ

How do I place an order?

Ordering from Pulsepathfit is easy! Simply browse our selection of high-quality rims, select the ones you love, add them to your cart, and proceed to checkout. You’ll be guided through the process step-by-step. It’s as simple as that!

What payment methods do you accept?

We want to make paying for your dream rims as convenient as possible. We currently accept the following payment methods:

• Credit Cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay

Is my payment information secure?

Absolutely! Your security is our top priority. We use industry-standard encryption technology to protect your payment information and ensure a safe and secure shopping experience. You can shop with confidence knowing your data is safe with us. 🔒

Can I modify or cancel my order?

We process orders quickly, but we’ll do our best to accommodate your request. Please contact our support team as soon as possible at support@pulsepathfit.us or call us at +1 (502) 690-9978. If your order hasn’t shipped yet, we can usually make changes or cancel it. If it’s already shipped, we can help you with a return or exchange once you receive it.

Do you offer gift cards?

Not at the moment, but we’re working on it! We know gift cards are a great way to share the Pulsepathfit love, so stay tuned for updates. In the meantime, why not surprise someone with a set of rims you know they’ll adore?

Do you offer free shipping?

Yes! We offer free shipping on all orders – no minimum purchase required! 🎉

How long does shipping take?

We know you’re excited to get your new rims! Here’s a breakdown of our shipping timeline:

• Processing Time: 1-2 business days
• Shipping Time: 3-6 business days

We’ll send you a tracking number as soon as your order ships so you can keep an eye on its journey.

What shipping methods do you offer?

We primarily use reputable carriers like UPS, FedEx, and USPS to ensure your rims arrive safely and on time. The specific carrier may vary depending on your location and the size of your order.

Do you ship internationally?

Currently, we only ship within the United States. We hope to expand our shipping options in the future, so please check back with us!

How can I track my order?

Once your order ships, you’ll receive an email with a tracking number and a link to track your package on the carrier’s website. You can also find your tracking information in your order history if you created an account.

What if my package is lost or damaged?

Oh no! We’re so sorry to hear that. Please contact our support team immediately at support@pulsepathfit.us or call us at +1 (502) 690-9978. We’ll work with the carrier to investigate the issue and find a solution, whether it’s a replacement or a refund. We’ve got your back!

What is your return policy?

We want you to be completely satisfied with your Pulsepathfit rims. If you’re not happy with your purchase for any reason, you can return it within 30 days of receiving it for a full refund. Items must be in their original condition and packaging.

How do I return an item?

Returning an item is easy! Simply contact our support team at support@pulsepathfit.us or call us at +1 (502) 690-9978 to initiate a return. We’ll provide you with a prepaid shipping label and instructions on how to package your return.

Do you offer exchanges?

Yes! We offer exchanges for different sizes, colors, or styles. Just contact our support team to arrange an exchange. We’ll help you find the perfect fit!

How long do refunds take?

Once we receive your returned item, we’ll process your refund within 5-7 business days. The refund will be credited back to your original payment method. We’ll send you an email notification once the refund has been processed.

Who pays for return shipping?

We do! We offer free returns for all eligible items within 30 days of purchase. We’ll provide you with a prepaid shipping label, so you don’t have to worry about any return shipping costs.

Are your products authentic?

Absolutely! We only sell authentic, high-quality rims from reputable manufacturers. We stand behind the quality of our products and guarantee their authenticity. You can trust that you’re getting the real deal with Pulsepathfit.

What warranty do you offer?

We offer a 1-year warranty on all our rims against manufacturing defects. This warranty covers defects in materials and workmanship. If you experience any issues with your rims during the warranty period, please contact our support team, and we’ll be happy to assist you. 👍

How do I care for my products?

To keep your rims looking their best, we recommend cleaning them regularly with a mild soap and water solution. Avoid using harsh chemicals or abrasive cleaners. We also recommend protecting your rims with a wheel protectant to prevent damage from road salt, brake dust, and other environmental factors.

What if I receive a defective item?

We’re so sorry if you receive a defective item! Please contact our support team immediately at support@pulsepathfit.us or call us at +1 (502) 690-9978. We’ll arrange for a replacement or a full refund, depending on your preference. We’ll make it right!

Do I need to create an account?

Creating an account is optional, but it offers several benefits! With an account, you can:

• Track your orders
• Save your shipping information for faster checkout
• View your order history
• Receive exclusive offers and promotions

You can still place an order as a guest if you prefer.

How do I reset my password?

If you’ve forgotten your password, simply click the “Forgot Password” link on the login page. You’ll be prompted to enter your email address, and we’ll send you instructions on how to reset your password.

How can I contact customer service?

Our friendly and knowledgeable support team is here to help! You can reach us in the following ways:

• Email: support@pulsepathfit.us
• Phone: +1 (502) 690-9978

What are your business hours?

Our support team is available Monday through Friday, from 9 AM to 6 PM EST. We’ll do our best to respond to your inquiries as quickly as possible, even outside of business hours.

I’m not sure which rims fit my car. Can you help?

Absolutely! Ensuring the perfect fit is our priority. Please contact our support team with your car’s year, make, and model, and we’ll help you find the rims that are guaranteed to fit. We can also answer any questions you have about offset, bolt patterns, and other technical specifications.